Motorclean Management System (MMS) Privacy Notice

Who We Are

Motorclean Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Motorclean Ltd’s registered office is at 25 Hornsby Square, Southfields Industrial Park, Laindon, Essex SS15 6SD and we are a company registered in England and Wales under company number 1856964. We are registered on the Information Commissioner's Office Register; registration number ZA332835, and act as the data processor when processing your data. Our designated Data Protection Appointed Persons can be contacted at 25 Hornsby Square, Southfields Industrial Park, Laindon, Essex SS15 6SD, Tel. 01268 540 200, Email dpap@motorclean.co.uk.

Information That We Collect

Motorclean Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: -

We collect information in the below ways: -

How We Use Your Personal Data

Motorclean Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. The purposes and reasons for processing your personal data are detailed below: -

Your Rights

You have the right to access any personal information that Motorclean Ltd processes about you and to request information about: -

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws. Where applicable, you have the right to data portability of your information.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement

Safeguarding Measures

Motorclean Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -

Transfers Outside the EU

Motorclean Ltd utilise some products or services (or parts of them) that may be hosted/stored in non-EU countries, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area ("EEA") for the below purposes: -

Therefore, when you use Motorclean Management System (MMS), the personal information you submit may be stored on servers which are hosted in non-EU countries. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Motorclean Ltd to protect your data and comply with the relevant data protection laws.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Motorclean Ltd, however, as this information is required for Motorclean Management System (MMS), we will not be able to offer some/all our services without it.

How Long We Keep Your Data

Motorclean Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data for a minimum of 6 years after which time it will be destroyed. Retention policies: -

Additional Processes Incorporating Further Data

Motorclean Ltd has processes in place which collect personal data that utilises the Motorclean Management System (MMS) beyond its main function of order management. These processes are restricted to Motorclean Ltd personnel and access to data tightly controlled by permissions. They are required in the performance of a contract or legal obligation. These processes include but no limited to: -

The personal data that we collect from is: -

Data is retained as stated in this privacy policy with the following amendments: -

Cookie Notice

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as remaining logged in, session preferences and performance monitoring.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.

Lodging A Complaint

Motorclean Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Motorclean Ltd
Data Protection Appointed Person
25 Hornsby Square
Laindon
Essex
SS15-6SD
01268 540 200
dpap@motorclean.co.uk

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113
www.ico.org.uk